CASE STUDY - FACILITIES MANAGEMENT
The Company
The Problem
The Solution
Our client are a young, growing £14m FM business, with a focus on small to medium sized Hard Services / M&E based contracts, and a loyal, growing customer base.
Along with Facilities Management, they provide Engineering and Construction based services.
Our client are based in Northern UK, with a growing London business. As such, they were in need of a Regional Manager to deliver growth, and operational excellence to the London & South region.
The role was very multi faceted, and this person would be responsible for sales & bidding, P&L management of all South UK contracts, as well as growth and improvement of the UK team.
A particular challenge was finding someone operationally excellent who also had the gravitas and desire to get out there, meet the clients and grow the region.
Over the course of 4 weeks, we created a long list of candidates, numbering over 50, and began to engage with these candidates to narrow our search down to the best 2-3 candidates.
After arranging 3 initial interviews in London, it quickly became clear that one candidate was well ahead of the pack. This candidate was an experienced Contracts Manager, managing P&L of both Hard and Soft Service contracts within commercial & retail properties within London. He was also very strong with the clients, and was currently being tasked with growing the business via contract expansion and also new business.
With a small interruption at Christmas 2016, we were able to navigate a 3 interview process within 4 weeks.
The resignation process was made tricky by a 3 month notice period, however we were able to advise the candidate on how to best negotiate this during the resignation process, which resulted in this being reduced to 4 weeks.
The candidate is exceptionally happy with his new role, and is now busy recruiting additional operational help for the South UK region.